FAQ

When will my order ship?

We will do our absolute best to ship your order as soon as possible.   Listed below are approximate shipping lead times based on the item purchased. Personalized items may take up to 3 additional days.

            Travelers notebooks or planner paper:    3 to 5 days

            Spiral planners and notebooks:               1 to 3 weeks

 

What shipping method do you use?

We ship from Maryland by USPS with a tracking number. You will receive an email after your order has shipped. If, for any reason, your tracking shows delivered and it hasn’t been received, please contact your local postal carrier or post office.

 

How are shipping charges determined?

Shipping charges are calculated based upon the weight of each product in your cart.  Those weights are combined to determine a total order weight which is used to calculate postage from the US Postal Service.

 

Do you ship internationally?

Yes, we do ship worldwide, however you will find USPS shipping rates to be very high.  We evaluate each international order after it ships and issue shipping refunds, if applicable.  The customer is responsible for all customs charges and/taxes associated with the purchase.

 

Can I add items to my order after I have placed an initial order?

Yes, if it's the same day and you haven’t gotten a shipping notice on the first order.  Please place a second order and put a request in the notes section indicating 2nd order. We will adjust your shipping accordingly and, if applicable, process a shipping refund.

 

Do you accept custom orders? 

As much as we'd love to, it just isn't possible at this time due to order volume.  Hopefully, in the near future, we can offer this to our customers.

 

What weight paper do you use and is it fountain pen friendly?

            Colors: 24 lb bond, 89gsm.

            White: 32 lb bond, 120 gsm for all items except for colorways which  include 24 lb white to keep with the consistency of the other papers.

Our papers hold up quite well with fountain pens, but depending on the nib and ink chosen, you may experience some minor ghosting.

 

What sizes do you carry?

Travelers notebooks:           

Standard (4.33 x 8.25 inches)
Cahier (5 x 8.25 inches) 
A6 (4.1 x 5.8 inches)
B6 (4.9 x 6.9 inches)
B6 Slim (4.25 x 7 inches)
Personal (3.75 x 6.75 inches)
Pocket (3.5 x 5.5 inches) 
Passport (3.5 x 4.88 inches)

Spiral planners and notebooks:   9 x 7 inches

Planner paper: We carry paper to fit Filofax personal and A5, Happy planner big, classic and mini, as well as Circa Junior and letter sizes.

 

Are you currently running any sales?

We advertise all sales, specials and giveaways on Instagram and Facebook. Please follow us on social media for updates.

 

What is your return policy?

We do allow returns on all non-personalized items.  Custom and personalized items are not returnable.

At Yellow Paper House, we are dedicated to making this a pleasant buying experience. If, for any reason, you are not completely satisfied with your purchase, please message us immediately. We will work with you to ensure your complete satisfaction. We glady welcome and encourage feedback.